Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Contacting Us
Q: How can I contact 30 Day Fountain?
A: You can email us at 30dayfountain@gmail.com, and our customer service team will be happy to help with any questions or concerns you have.
Shipping
Q: Do you ship worldwide?
A: Yes! We ship both within the US and overseas.
Q: Where do you ship from?
A: Digital products (ebooks/courses) are delivered instantly.
Physical products are shipped from the US and typically take 1-3 weeks to arrive, depending on your location and customs processes.
Q: Will I be charged customs or import taxes?
A: Prices on our site are listed in USD and do not include local taxes or duties. Depending on your country, import taxes or customs fees may apply, which are your responsibility.
Orders & Payment
Q: Can I change or cancel my order?
A: Orders can only be changed or canceled within 12 hours of purchase. After that, cancellations cannot be guaranteed, but physical products can always be returned for a full refund once received.
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, AMEX) and PayPal.
Q: When will my order be processed?
A: Orders are processed Monday through Friday, usually within 1-3 business days. Digital products are delivered instantly, and physical products ship the next business day after processing.
Q: What if I don’t receive my order?
A: If your order hasn’t arrived within 30 days of shipping, you are eligible for a full refund.
Returns & Refunds
Q: How do I return an item?
A: Please email 30dayfountain@gmail.com, and we’ll guide you through the return process.
Q: What if my item is defective, damaged, or incorrect?
A: Contact us immediately with your order number and photos of the item(s). We’ll resolve your case as quickly as possible.
Q: When will I receive my refund?
A: Refunds are credited to your original payment method. Credit/debit card refunds typically appear within 7-10 business days. If your refund hasn’t appeared, contact your card issuer.
Digital Products (Ebooks/Courses)
Q: How do I access my digital product?
A: Once your purchase is complete, you’ll receive an instant download link via email.
Q: Can I access the program on any device?
A: Yes! Our ebooks and courses work on smartphones, tablets, and computers.
Q: I didn’t receive my download link. What should I do?
A: First, check your spam/junk folder. If it’s not there, email 30dayfountain@gmail.com and we’ll help you access it immediately.